Show and hide more. Table of contents Product information. Planning For the Balanced Scorecard Getting Your Planning in Order Planning Your Work and Working Your Plan Planning for the resources you will need Garnering support from management and others Building the Foundation and the Structure of a Scorecard Stacking the building blocks for implementing a scorecard Adding flexibility so you can adjust a scorecard for effectiveness Contingency planning methods Adding the Final Touches Taking care of the details Ensuring that your scorecard is fireproof Performing a final inspection 4.
The Scorecard is seen as genuinely adding value Sustaining the Balanced Scorecard Promoting the scorecard concept Making scorecard the talk of the town Cooking up the best time to launch Mastering the Art of Communicating Your Balanced Scorecards The view from the top: Senior executives Surviving scorecards as a middle manager Spreading the word from the front line Avoiding communication pitfalls II.
The Customer — The Critical Leg 5. Creating a Customer Scorecard Zeroing In on the Right Customer Measures Weeding out the wrong measures Discovering customer measures that matter Understanding customer loyalty Asking the right questions Collecting customer info Taking customer measurements Common mistakes made in customer measures Getting Dependable Data Hocus, pocus — the focus group Asking all the wrong questions Keeping data charts simple Avoiding Interpretation Pitfalls Drawing wrong conclusions Communicating timely with your customers Reading between the lines Building the Customer Scorecard Strategic-level scorecards Operational-level scorecards Tactical-level scorecards Analyzing a Scorecard and Determining a Course of Action Knowing which way to go Making sure you stay on course 7.
Financial Measurement — The Foundation Leg 8. The right numbers, the wrong analysis Tracking the numbers by automatic pilot Types of dashboards Manual dashboards Spreadsheet-based financial dashboards Higher-level programs and software-based financial dashboards Some examples of dashboards that work!
Enabling response and adjustment agility and flexibility Avoiding Pitfalls While Designing Dashboards Selecting the wrong measures Organizing goals and objectives poorly Having the wrong number of financial measures Thinking in the short-term thinking Understanding Your Financial Dashboard Make it part of your daily work So what does it mean, and how will I know what to do next? Building Scorecards for Internal Business Processes Strategic level scorecards Operational level scorecards Tactical level scorecards Making Process Decisions That Give Competitive Advantage Involving the right people in process decisions Staying ahead of the competition: Tools that help Common mistakes made with internal business process scorecards Getting to know your people Mind the gaps: Determining knowledge and skill gaps and filling them Linking Your Strategies, Operations, and Tactics for Learning and Growth Balancing at the strategic level for organizational knowledge and growth Having an operational focus for the future Acting tactically for growth, capability improvement, and retention Creating Dashboards That Increase Knowledge Management Formulating the structure of your growth dashboard for action Setting up feedback systems Using the dashboard to achieve greater potential Analyzing Your Knowledge, Education And Growth Dashboard How to use the growth dashboard to make adjustments to scorecard balance What your dashboard is telling you as you work toward achieving your future The importance — and the risks — of being truthful Understanding the Pitfalls of Analysis Performance results alone do not a benchmark make Comparing apples and elephants: best practices where?
Beware of cookbook approaches and case studies VI. The Balanced Scorecard method is an analysis technique designed to translate an organization's mission and vision statement and overall business strategies into specific, quantifiable goals, and to monitor the organization's performance in achieving these goals. Much less technology driven then other analysis approaches, it analyzes an organization's overall performance in four regards: financial analysis, customer service, productivity and internal analysis, and employee growth and satisfaction.
Balanced Scorecard Strategy For Dummies breaks down the basics of Balanced Scorecard in simple language with practical, Dummies-style guidance on getting it done. This book covers all the basics of Balanced Scorecard for busy executives and managers-and does it without the high price tag of most professional level Balanced Scorecard guides. Your email address will not be published. Home edition pdf and pdf best books how book novel the pdf read pdf download books for book pdf pdf for pdf the book and book pdf book free book pdf free download.
Balanced Scorecard Strategy For Dummies Cheat Sheet - dummies The balance scorecard is used as a strategic planning and a management technique. This is widely used in many organizations, regardless of their scale, to align the organization's performance to its vision and objectives.
The scorecard is also used as a tool, which improves the communication and feedback process between the employees and management and to monitor performance of the organizational objectives. As the name depicts, the balanced scorecard concept was developed not only to evaluate the financial performance of a business organization, but also to address customer concerns, business process optimization, and enhancement of learning tools and mechanisms.
Following is the simplest illustration of the concept of balanced scorecard. File Name: balanced scorecard for dummies pdf. Introduction to Balanced Scorecard and Measurement tools. Download Product Flyer Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising.
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